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Support

Need help with RoleLogic? We're here to assist you. Choose the option that best fits your needs.

Self-Service Resources​

Before reaching out, try these resources—many questions are answered here:

Documentation​

You're already here! Use the search function or browse sections:

Testing Sandbox​

Many issues can be diagnosed using the Testing Sandbox. Test your rules to see exactly what would happen before going live.

Activity Log​

The Activity Log shows all configuration changes. Check here if rules are behaving unexpectedly—someone may have modified them.

Community Support​

Discord Support Server​

Join our community Discord server for:

  • Help from other users
  • Answers from our support team
  • Feature discussions
  • Tips and best practices

Join the Support Server → (Link available on the RoleLogic website)

What to Include When Asking for Help​

For the fastest assistance, please provide:

  1. Server name or ID (if comfortable sharing)
  2. What you expected to happen
  3. What actually happened
  4. Steps you've already tried
  5. Screenshots (if helpful)

Example:

"I created a rule to add VIP when someone gets Server Booster, but nothing happens. I've verified the bot has Manage Roles permission and the role hierarchy looks correct. Here's a screenshot of my rule configuration..."

Common Support Topics​

Setup Issues​

  • Bot won't respond: Check if RoleLogic is online and in your server
  • Can't see my server: Verify you have Administrator or Manage Roles permission
  • Permission errors: Review Role Hierarchy documentation

Rule Issues​

Billing & Premium​

  • Subscription questions: Managed through Stripe (Upgrade → Manage subscription). Existing supporters: Patreon.
  • Sync delays: Premium activates automatically right after Stripe checkout
  • Refunds: Contact support — Stripe payments can be refunded directly; legacy Patreon subscriptions through Patreon

Contact Options​

General Support​

For most questions, the community Discord server is the fastest option. Our team and experienced users monitor it regularly.

Account Issues​

For account-specific concerns (data deletion, privacy questions, account access):

  • Reach out through the support server
  • Include your Discord username/ID for verification

Business Inquiries​

For enterprise plans, partnerships, or business matters:

  • Contact us through official channels listed on the website
  • Include relevant details about your organization and needs

Bug Reports​

Found a bug? Help us fix it:

  1. Check if it's already reported in the support server
  2. Provide detailed reproduction steps
  3. Include screenshots or videos if possible
  4. Note your browser and any relevant settings

Feature Requests​

We love hearing ideas:

  1. Share in the support server's feedback channel
  2. Describe the problem the feature would solve
  3. Explain how you envision it working
  4. Be open to discussion—others may have input

Response Times​

ChannelTypical Response
Support ServerHours to 1 day (community & team)
Direct Contact1-3 business days

Response times may vary based on complexity and volume.

Tips for Getting Help Faster​

Do​

  • ✅ Search documentation first
  • ✅ Check the FAQ
  • ✅ Provide specific details
  • ✅ Include screenshots when relevant
  • ✅ Be patient and respectful

Don't​

  • ❌ Ask the same question in multiple channels
  • ❌ DM team members without permission
  • ❌ Expect instant responses
  • ❌ Be vague ("it doesn't work")

Service Status​

If you suspect RoleLogic is experiencing issues:

  1. Check Discord's status at status.discord.com — Discord outages affect all bots
  2. Check our support server for announcements about known issues
  3. Wait and retry — temporary issues often resolve quickly

Feedback​

We're constantly improving RoleLogic. Your feedback matters:

  • What's working well? Let us know what you love
  • What's confusing? Help us improve documentation
  • What's missing? Suggest features you need
  • What could be better? Share your ideas

Every piece of feedback helps us make RoleLogic better for everyone.

Thank You​

Thanks for using RoleLogic. We're committed to providing a reliable, powerful tool for Discord role automation. Don't hesitate to reach out—we're here to help you succeed!

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